Communication Matters - our blog on trends and events


Posts tagged “communication”

Technology vs. communications, creativity and the evaporating “quiet mind”

“Hello, my name is Chas, and I’m addicted to technology.”

If that sounds like an admission to a support group, my sense is that the shaking heads lamenting my condition don’t come from just a small, intimate circle of colleagues but also through clicks from a much larger, global, more anonymous and more “disconnected” audience. Indeed, I see the same affliction – for better or for worse – every day among my co-workers, my clients and the larger world as a whole.

The constant barrage of data, of conversation and of interaction makes for quick jolts of feedback, reinforcement and emotion. But it also means that the ability to slow down and truly think through complex issues can be thwarted – perhaps severely. Ready access – a.k.a. immediate access – is truly a drug,…

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Welcome to the new Communication Matters

I’m happy and proud to welcome you to D&E’s new website and blog. The website not only describes our work, capabilities and staff but does so in a way we hope will give you a sense of the D&E DNA – who we are, how we work, our point of view and our character. We’ve used original art to capture some of the elements that define us: Creativity & Intellect, Strategy & Impact, Expertise & Insight, People & Passion. The site is optimized for tablet and mobile and was designed and developed by our talented creative team. 

Our new blog continues our tradition of providing fresh thinking, knowledge and insight about our profession and the issues that affect it.  Some of the entries will be broad in perspective; some will reflect a specific focus on building productive…

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If China is important to you, Sina Weibo is important to you.

One thing journalists really hate is to be told by their editors that they have “buried the lead.”

It means the point of the story is not obvious from the first few paragraphs, and that the “lead” or premise of the story is buried too far down in the story.   

As always there is a lot of news right now about China. These are all important stories.

But look closely here, because none of these stories directly affects you or me:

  • A strike by journalists at a newspaper to protest censorship over their stories.
  • The government tightening control over the Internet and of Western media.
  • The air pollution that is literally off the charts and besieging everyone in Beijing.
  • The challenges facing Yum Brands, particularly in its lucrative KFC unit, in…
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Communication can be a difference-maker in CEO succession, part 2

There are three phases to communicating a CEO transition.   I described the first, which runs from the day the decision is made until it’s announced, in my last post.  I’ll cover the third phase, which begins at succession day, in my next post. 

The second phase begins with the announcement of the succession plan and ends on the day the event actually takes place.  It’s usually a period of three or four months – long enough that there’s no concern that something happened to or with the outgoing CEO, but not so long that the distraction lingers.  The objective of communication during this period is to establish readiness for the actual transition by creating as much clarity as possible, because it’s a time of uncertainty, anticipation and suspension.  While the…

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You can’t measure love either

As a CEO, I like measurement and analysis.  They help me understand what’s happening in our business and inform good decisions.  I’ve also learned that a lot of what matters is tough to measure.  For example, there is a delicate balance between the share of mind we give to client service and to our own operations that doesn’t show up in time sheets.  We obviously have to focus on clients and pay attention to how we do things, but too much attention on the latter invariably hurts the firm.  How much is too much?  I can’t count it, but I can feel it.

Our profession is constantly challenged to provide measurement and demonstrate ROI, and we should do both.  But I’ve also seen that demand carried to an extreme, and I worry about what I think of as “standardized test…

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