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Smart Grid’s Biggest Challenge: Customer Communications

For implementation of a smarter electrical grid to be successful, four critical areas must be addressed, and, according to at least one major U.S. utility, the biggest challenge will involve communications (in the non-technical sense of the word).

The four areas are: updating and enhancing the transportation and distribution infrastructure, installing intelligent sensors for automation, implementing communications systems so data can be transferred and interpreted, and educating and communicating with customers.

Of the four areas listed above, all significant, long-term challenges in their own right, customer communications to secure customer approval, support and participation will be the most significant hurdle, says Dana Parshall, director of advanced grid…

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