crisis
communications
If there’s ever a time to think clearly and keep your cool, it’s in the white heat of a crisis. Under intense scrutiny, every action and statement is judged. It’s a time when important relationships can change quickly – for better or worse. Organizations need to act and communicate carefully to preserve their reputation and maintain positive relationships.
Client services include:
Preparation
- Crisis policy/procedure audits
- Executive crisis media training
- Crisis manual/handbook development
- Crisis preparedness planning and drills
Strategic communications counsel and support
- Reputation management
- Labor issues
- Litigation
- Environmental issues
- Bankruptcy
- Divestitures and company sales or closings
- Accidents
- Workplace incidents
- Government/regulatory hearings and investigations
- Media scrutiny
- Community/interest group activism
- Data or identity theft
- Product liability matters
- Print and Web-based monitoring
Authorized Counselor
Dix & Eaton is a pre-authorized crisis counselor under Chartis Insurance’s CrisisResponse® program, which identifies preferred service providers in crisis management.
Thought Pieces
You vs. the Volcano
The importance of crisis planning
Tell straight story in tough financial times
Communicating effectively can help to ensure key stakeholders hear the straight story
Social media fanning the flames of crises
How to successfully navigate a crisis in the era of citizen reporters and social media
Interesting Reads
- In Case of Emergency: What Not to Do
- How to Save Your Brand in the Face of a Crisis
- What's a Reputation Worth?
- The 7 Things Nestlé Should’ve Done
- Crisis Planning in the Digital Age
- Crisis Management and Communications
- Best Practices: Crisis Management Planning
- Crisis Management and Being Prepared to Respond