| Actions speak louder than words, and never so deafeningly as in a crisis.
A crisis is a challenge that both demands a response and is viewed as a test of an organization’s character. It is a time when – under a microscope with bright lights and high stakes – your employees, customers, investors and others make judgments that will affect their attitudes and behaviors toward you ever after.
They know bad things can happen to anyone, and measure goodness by how you react. So you need to be prepared.
Client services include:
Preparation
- Crisis policy/procedure audits
- Crisis preparedness planning and drills
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- Executive crisis media training
- Crisis manual/handbook development
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Strategic communications counsel and support for
- Community/interest group activism
- Data or ID theft
- Environmental issues
- Government/regulatory hearings and investigations
- Intense media scrutiny
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- Labor issues
- Litigation
- Product liability matters
- Reputation management
- Workplace incidents
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Examples of our work:
Additional crisis communications work:
Energizer Battery -- Environmental issue
Lincoln Electric -- Class action defense
Roadway Express, Inc. -- Response to stolen Oscars
RPM -- Asbestos litigation reform
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