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Posts tagged “Crisis Communications”

Twitter-Google combination could spell trouble in 140 characters

While details of the plan to connect the Twitter firehose with Google are still emerging, it appears on the surface that it could have a significant impact on organizations in the middle of an online crisis.

Essentially, it appears tweets are now going to show up in Google whether someone is on Twitter or not. That means that anyone doing a routine Google search will now see damaging tweets, as opposed to only those folks who are actively following news on Twitter. Negative information would have shown up before, but it will be a lot more real-time under this arrangement and could potentially cause even greater reputational damage than in the past.

Here’s one illustration. Data breaches such as #AnthemHack, which trended strongly last week, would of course still…

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Online bullying – Sony feels the pain of personal (cyber) attacks

Unlike many cybersecurity incidents in recent months, the recent cyberattack on Sony Pictures Entertainment was grounded in something other than stealing money or customer credit information. Instead, it seems these hackers are mostly interested in making Sony look bad, and boy are they doing a good job of it.

Leaked emails of executives mocking celebrities’ egos or offering racially tinged exchanges about President Obama’s movie preferences have dominated headlines, and the hackers have promised even more juicy material is to come. Sony had been relatively quiet on the issue other than a few written apologies from executives responsible for questionable email content.

This weekend, however, several media reported receiving a letter from attorney David Boies, a…

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Communicating to employees about Ebola

Some clients have asked for our view of what they should be communicating to their employees regarding the Ebola situation in the wake of the news of the nurse who traveled to and from Cleveland Hopkins Airport while apparently carrying the disease. Given that virtually all public health experts say there is an extremely remote chance of additional exposure or infections as a result of her visit here, our recommendation to clients is to take a reactive stance but be ready to refer employees to available online or other resources to answer their questions. If an organization instead wishes to proactively offer this information, we developed the below language to provide via email or employee intranet. For organizations that did have employees traveling on the…

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Infectious disease – coming to a hospital near you?

While the “ER” has been glamorized over the years by too many television dramas to count, the emergency room also is the front line of health care in both large cities and small towns. But a new plot twist has now arrived, in the form of lots of unwanted scrutiny for a Dallas-area hospital for its unasked-for role in the Ebola panic in the United States.

If we believe what’s on TV, maybe it’s not so hard to believe a patient who just arrived from West Africa with a fever and flu-like symptoms could actually be treated and released despite 24-hour media coverage of Ebola. Emergency rooms are chaotic and short-staffed, right? But now that a nurse who treated the now-deceased patient has tested positive for Ebola, what is clear is that some (and arguably many)…

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Policing the police

The world of law enforcement has gotten a lot of scrutiny following the shooting death of Michael Brown at the hands of a police officer in Ferguson, MO. Injustice was perceived, riots ensued, and the news media chose to present it all like footage from a Middle East war zone, not Middle America. It’s not even fair to say that the jury is still out on that matter because the jury hasn’t even been convened yet. But it’s fair to say that the actions of police, particularly when racial relations are overlaid, are already being questioned by the usual lot – activists, media and politicians – and this time, most of America is taking notice.

Clearly, the actions of the Ferguson police department following the teen’s shooting death didn’t help matters. Delaying the…

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