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Posts tagged “crisis communications”

Preparing for the Trump Twitter storm

While Twitter itself may be saved by President Trump’s frequent use, some companies have growing concerns about how his Tweets could negatively impact their business. Preparing a contingency plan to help guide responses and actions following a Trump Twitter targeting is now a reality nearly every organization must face.

Here’s a few tips:

Face the reality. Think it won’t happen to you? Think again. It’s happened to individuals and companies of all sizes. It can have a significant impact, even across an entire industry: Airline stocks fell 29 percent after the Executive Order on immigration.

Ask some hard questions. In what situations would you take a stand against negative commentary targeting your company? How would you do it without making the situation…

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Turbulence ahead: Navigating the travel ban

Less than two weeks into the new administration, shockwaves are being created at the nation’s airports over last week’s executive order to ban travel into the U.S. by refugees or by citizens of seven Muslim-majority nations – Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen.

The order targets three groups: refugees from any country, who are blocked from entering the United States for the next 120 days; refugees from Syria, who are barred indefinitely; and citizens from the aforementioned seven countries, who are precluded from entering the United States for at least 90 days.

Fallout from the order has been swift and widespread. Protests at airports across the country have erupted, some peaceful and others not so much. And no end to them appears to be in sight,…

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Safety at the airport: It’s not just after you get through security anymore

Last week, as I was putting the finishing touches on a presentation I am doing on handling communications around an active shooter situation for the Airports Council International (ACI) trade association’s annual gathering of risk managers, I suddenly had a bunch of new material to discuss after Friday’s tragic events in Fort Lauderdale.

Unfortunately, airports are becoming increasingly common targets for violence, and their exposure points are being uncovered by those who seek to do harm to innocent people who happen to be in the wrong place at the wrong time. From Brussels to Los Angeles and Oklahoma City to Fort Lauderdale, travelers are finding themselves in harm’s way outside of established secure zones.

While TSA officials, airports and airlines have done a…

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Last call for Sarkisian – but will USC pick up the tab?

Steve Sarkisian, the recently fired University of Southern California head football coach, has a drinking problem. Apparently he’s had one for years. After he allegedly showed up bombed for a morning practice on October 11 and was sent home by his assistant coaches, USC athletic director Pat Haden decided it was time for an “indefinite leave of absence” so Sarkisian could deal with his “health issues.”

A day later, Haden changed his mind and fired Sarkisian after reports emerged he was also drinking before a USC-Arizona State football game and numerous media reported prior incidents of out-of-control drinking while he was coaching at the University of Washington. Haden said following the firing that USC was aware of at least one recent incident bad enough to earn…

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Lessons from the United Airlines leadership crisis

In some ways, the situation United is facing – it’s newly appointed CEO had a heart attack shortly into the job after the previous CEO left abruptly following a scandal – is unique. However, this should be a wakeup call for all companies that the unexpected can happen. And, your company’s leadership – and by extension, its succession planning – are key topics that matter to your investors, employees, customers and other stakeholders.

In my opinion, the company fumbled nearly all aspects of its response from both a communications and corporate governance perspective – in that they did not control their message, but rather allowed it to be controlled by others. While these situations can be highly emotional, United’s slow response left an unfortunate vacuum of…

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